Last Updated: [ 5th January 2026 ]

This Privacy Policy explains how [ Spotligh Publishers Limited ] (“we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you visit or purchase from our website [ https://spotlightpublishers.co.ke ].

We are committed to safeguarding your privacy and ensuring transparency in how we handle your data.

1. Information We Collect
1.1 Personal Information

We may collect the following information when you register, place an order, or contact us:

Name
Email address
Phone number
Billing & shipping addresses
Payment information (processed securely by third-party payment providers; we do not store full card details)

1.2 Automatically Collected Information

When you browse our site, we automatically collect:
IP address
Browser type and device information
Pages visited
Time spent on the site
Cookies and tracking data (see Section 6)

1.3 Optional Information

If you subscribe to our newsletter or surveys, we may collect:

Email preferences
Feedback or survey responses

2. How We Use Your Information

We use your data to:

Process and fulfil orders
Communicate order updates or support requests
Improve website functionality and user experience
Send promotional emails (only if you opt in)
Prevent fraud and enhance security
Comply with legal obligations

3. How We Share Your Information

We do not sell your information to any third parties.
We may share data with:

Payment processors (e.g., M-Pesa, PayPal, Visa/Mastercard)
Courier and shipping partners to deliver your orders
Service providers offering website hosting, analytics, email marketing
Government authorities if legally required
All third-party partners are required to maintain confidentiality and comply with data protection standards.

4. Data Storage & Security

We implement administrative, technical, and physical safeguards to protect your information, including:

Encrypted payment processing
Secure servers and firewalls
Regular security audits
Limited staff access to personal data
However, no online system is 100% secure, and we cannot guarantee absolute protection.

5. How Long We Keep Your Data

We retain personal information only as long as necessary to:
Provide our services
Resolve disputes
Comply with legal, tax, and reporting requirements
You may request deletion of your account at any time (see Section 9).

6. Cookies & Tracking Technologies

Our website uses cookies to:

Remember your preferences
Enable shopping cart functions
Analyse site performance
You can disable cookies through your browser settings, but some features may not work properly.

7. Marketing Communications

We may send you newsletters, updates, or special offers only if you have opted in.
You can unsubscribe at any time using the link in the email or by contacting us.

8. Children’s Privacy

We do not knowingly collect information from children under 13.
If we learn that personal data from a minor has been collected, we will delete it immediately.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you
Request corrections or updates
Request deletion of your data (“right to be forgotten”)
Withdraw consent for marketing
Restrict or object to certain processing activities
To exercise any of these rights, contact us using the details below.

10. Third-Party Links

Our website may include links to external sites.
We are not responsible for the content or privacy practices of those sites.

11. Changes to This Policy

We may update this Privacy Policy occasionally.
Any changes will be posted on this page with a new “Last Updated” date.

12. Contact Information

For questions or concerns regarding these Terms and Conditions, contact us at:
Email: info@spotlightpublishers.co.ke
Phone: +254-20-4441345 / +254-20-4441622 /+254-715-782341 / +254-707-909900
Address: Devan Plaza, 2nd Floor, Chiromo Road, Westlands